Global Client Support Project Manager

AS Mapon

Tallinn, Harjumaa
Püsiv
Täistööaeg

3 päeva tagasi

🟢About MaponMapon is a fast-growing SaaS company and a leading provider of telematics and fleet management solutions in Europe. We empower thousands of companies across the continent with advanced GPS tracking, video telematics, and fleet management systems.With operations in Latvia, Estonia, Lithuania, Sweden, Finland, Denmark, and Ireland, Mapon is driving the evolution of smart mobility - helping businesses operate more efficiently, safely, and sustainably.🕹Why you'll love working at MaponYou'll join a profitable, fast-scaling company backed by strong financial fundamentals and a track record of disciplined growth. We're now entering the next phase - expanding across Europe, investing in innovation, and preparing for the next level of (potentially) public company governance.You'll have the autonomy and influence to play a key role in shaping Mapon's Customer Support function into a European success story, working directly with the CSO and Head of Operations to make it happen.We move fast, take ownership, and continuously push for better results together.🎯About the roleMapon is seeking a Global Client Support Project Manager to lead and oversee strategic initiatives in the customer support domain. The role includes managing customer experience development projects, coordinating the implementation and use of AI tools in support processes, overseeing the knowledge management team, and driving collaboration across departments.🤝What you'll do

Lead and develop customer support and knowledge management projects to enhance customer experience and self-service capabilities: including the adoption of ai-tools and processes to improve the efficiency and lower the resource profile of the Customer Support function within Mapon;
Supervise the process of Help Center and customer-facing content development, ensuring quality, relevance, and usability;
Collaborate closely with Product, Marketing, Technician and Customer Support teams to ensure timely information flow and aligned communication: helping to resolve systemic issues, and deliver industry-best customer experiences;
Coordinate and support the work of the customer support specialists team: task prioritisation, quality control, and performance evaluation;
Initiate improvements in customer experience processes based on data, customer feedback, and collaboration insights;
Participate in testing new features and assist in preparing support materials prior to public releases.

🧩Who you are

Proven experience in project management or customer experience development;
Ability to work effectively across different teams and lead cross-functional projects;
Understanding of knowledge management principles and customer support structures;
Proactive approach, ownership of outcomes, and data-driven mindset;
Excellent English communication skills (written and spoken) (the team is international and our knowledge base is created in English);
Strong multitasking and prioritisation skills;
Experience working with Jira / Confluence, Intercom, Cloudtalk, and other tools is considered a plus.

Nice to have:

Project management certification;
Lean methodology certification.

🎁 We offer:💰 Competitive base salary from 2350 EUR/ Gross and bonus for achieving sales targets🌍 Join an international team of 200+ colleagues with a global reach and local focus🧘 Enjoy working from our cozy Tallinn office (Hybrid - 4 days from office)🍴 Free daily lunch in the office🎉 Team events, social gatherings, and a supportive work culture💼 Laptop, accessories, and all necessary tools for success🎂 An extra day off on your birthday💪 Sports and wellness support🕓 Flexible working hours to enjoy life outside of workHealth Days- take time off when you're not feeling well, without the need for a sick leave certificate.🤝 Referral bonus - receive a reward when you refer a candidate who successfully joins our team.👉 Ready to take the next step? Send us your Resume in English today! 🚀📆 Our hiring process:

CV review - Your application will be reviewed by HR and the Hiring Manager (CSO)
Pre-recorded interview - Selected candidates will be invited to complete a pre-recorded interview via Testlify (in video format) to answer questions regarding the position and to test language knowledge, allowing you to answer at a time that suits you best.
Video interview - A conversation with HR and Hiring Manager (up to 60min).

This is your chance to be part of something meaningful, grow your skills, and make your mark in a dynamic and future-focused company.Apply now and let's shape the future of telematics - together.*We provide detailed feedback on interview performance and/or the technical task only to candidates who have reached the final stage of the selection process.Mapon Estonia OÜ, Reg. No : 14606309€BrutokuupalkBruto kuusAlates € 2350Lisahüved: Health insurance, paid lunch at the office, paid birthday off, team events, learning budgetAsukoht

Tallinn, Harjumaa, Eesti

Osmussaare 20 (Boks 2), 13812, Lasnamäe, Tallinn * Osaline kaugtööTööaeg

Täistööaeg

Kontaktisik
Elizabete MillereMapon is a fast-growing SaaS company and a leading provider of telematics and fleet management solutions in Europe. We empower thousands of companies across the continent with advanced GPS tracking, video telematics, and fleet management systems.With operations in Latvia, Estonia, Lithuania, Sweden, Finland, Denmark, and Ireland, Mapon is driving the evolution of smart mobility - helping businesses operate more efficiently, safely, and sustainably.Ettevõtte koduleht:

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