About the role:We are looking for a VIP Executive to join our growing VIP team and help deliver a more proactive, personal, and relationship-led experience to our high-value and high-potential customers.This role is ideal for someone who enjoys building strong customer relationships, identifying opportunities early, and creating a high-quality customer experience that goes beyond reactive support. You will manage your own portfolio of VIP and pre-VIP customers, drive proactive communication, and play an important role in retention, reactivation, and player development.Your main responsibilities will be:Manage and develop relationships with an assigned portfolio of VIP and high-potential customersBuild trust and maintain regular, personalised communication across relevant channels, including email, phone, WhatsApp, Telegram, and live chatIdentify early VIP potential and support the development of customers into the VIP journeyMonitor player activity, engagement, churn signals, and reactivation opportunitiesTake proactive action based on customer behaviour, preferences, and value indicatorsDeliver a high level of personal service and relationship management tailored to each customerExecute retention actions, personalised offers, rewards, and engagement initiatives within the agreed frameworkCoordinate with Customer Support, CRM, Payments, Risk, and other internal teams to resolve issues efficientlyMaintain accurate customer notes, preferences, and account insights to ensure continuity and quality in communicationEscalate sensitive, high-risk, or commercially important cases when neededEnsure all activity is handled in line with responsible gaming, AML, compliance, and internal proceduresWhat we expect from you:Experience in VIP, customer service, retention, account management, sales, or another relevant customer-facing roleStrong communication skills and a natural ability to build rapport and trustProactive mindset with strong ownership and attention to detailGood commercial awareness and genuine interest in retention and customer loyaltyAbility to manage multiple priorities in a fast-paced environmentStrong written and spoken EnglishAdditional language skills are considered a plusPrevious iGaming experience is a strong advantageAdditional expectations:This is not a 9–5 role and requires flexibility outside standard working hours when neededSome travel will be required in connection with events and VIP-related activitiesAvailability outside standard office hours may occasionally be expected depending on customer or business needsWhat we offer:A low-bureaucracy environment built on trust, autonomy, and ownershipCompetitive salary aligned with market benchmarksFlexible working hoursHybrid work modelWellbeing and sports compensationExtra paid vacation days to support rest and long-term sustainabilityPaid sick leaveCompany merchandise*Specific information about perks & benefits for the country can be found under locationsWe are a dynamic group of companies established by a passionate group of blockchain and gaming enthusiasts.Our growing team consists of talented professionals working across the globe, with headquarters in Cyprus and a key office in Tallinn, with team members spread across the globe, working remotely.If you’re looking to make your mark in this exciting industry and work with a team of dedicated professionals, this is the place for you. Join us in shaping the future of crypto casinos!
